Warranty & Exchange

We guarantee our products to be free of manufacture defects. Naturally, we can’t take responsibility for damage caused by using our products.

Exchange & Returns instructions:

• Notification should be made within 48h of delivery or purchase, either in e-mail form or by telephone: +962 796 111 012
• Please send the items back to us in the original condition.
• Visibly used, dirty, damaged, or personalized and custom-made items are, regretfully, non-returnable, unless there is a manufacturer defect.
• After 3 days exchange can only be accepted in exceptional circumstances. 
• RugsVogue is not responsible for any damage that may occur during your use.
  
  Exchange form: